Be Kind – Kindness Makes You Beautiful

Salon Policies & Customer Guidelines – GISS Hair & Beauty

1. Hair Washing

For dry haircuts or blow-dry services, hair must be washed on the same day as your appointment.

Hair can be washed at home or, if you prefer, at the salon before your service.

If you wish to have your hair washed at the salon, please let us know when booking your appointment.

2. Blow-Dry & Styling

Prices for straight blow-dry and curly blow-dry are different.

After a haircut, only a basic/simple blow-dry is included. Professional styling is charged separately.

After colour or highlights, hair will only be dried. Professional blow-dry is charged separately.

3. Allergy Test & Skin Conditions

Patch tests for hair colour, lashes, waxing, laser, and similar services are free of charge and must be completed before the main appointment.

Clients must inform us of any skin allergies or unusual conditions prior to the service.

4. Service Pricing & Processing Time

Prices depend on hair length, thickness, condition, colour history, and chosen style.

Root colouring prices are based on the amount of regrowth.

All listed prices and service times are approximate estimates and may increase or decrease after consultation, once the hair has been checked in person.

For highlights and bleach services, processing time depends on your hair type and how easily it lightens.

Any price or time adjustment will be clearly explained to the client before the service begins.

5. Booking, Deposits, Cancellations & Refunds

A deposit is required to secure all appointments.

Clients may cancel or reschedule up to 24 hours before their appointment.

Cancellations made within 24 hours of the appointment or no-shows will result in 100% of the service price being charged, as the time slot cannot be rebooked.

Late arrivals may be subject to a 20% charge or a reduced service time, depending on availability.

For regular bookings, deposits follow our 24-hour cancellation policy.

For bridal appointments, all payments are final and non-refundable, as these services are specially prepared in advance.

6. Children’s Services

Children under 8 years old are charged child rates.

From 8 years and above, adult rates apply.

7. Medical Information & Hair History

Clients are required to inform us of any medical conditions, medications, allergies, or pregnancy prior to receiving any service.

Clients with head lice, scabies, fungal infections, or any other contagious skin or scalp condition are not permitted to enter the salon or receive services.

Pregnant clients must inform us before making a booking.

Any previous use of black hair dye or henna must be disclosed in advance.

Failure to provide important or relevant information releases the salon from any responsibility for potential side effects or adverse reactions.

8. Clothing Guidance

For services such as colouring or highlights, please avoid wearing expensive or delicate clothing.

We recommend wearing comfortable, casual clothing during your appointment.

9. Conduct & Respect (UK Law)

We kindly ask all clients to treat our staff and other customers with respect and courtesy at all times.

If a client’s behaviour is abusive, threatening, aggressive, or disruptive, we reserve the right to refuse or discontinue service to protect the safety and wellbeing of our team and other clients.

Any decision to refuse service will be based solely on behaviour and never on personal characteristics, including those protected under the Equality Act 2010.

The use of alcohol or drugs and cigarettes inside the salon is strictly prohibited.

Any intentional damage to salon property may result in legal action.

10. Service Expectations

We do our best to achieve your desired result; however, slight variations in colour or style may occur due to the natural characteristics of hair.

If you experience any issues with your service, please contact us — we will be happy to review and assist.